Gaya APA
Berry, Leonard L., A. Parasuraman. (1991).
Marketing Services : competing through quality .
New York:
The Free Press.
Gaya Chicago
Berry, Leonard L., A. Parasuraman.
Marketing Services : competing through quality.
New York:
The Free Press,
1991.
Text.
Gaya MLA
Berry, Leonard L., A. Parasuraman.
Marketing Services : competing through quality.
New York:
The Free Press,
1991.
Text.
Gaya Turabian
Berry, Leonard L., A. Parasuraman.
Marketing Services : competing through quality.
New York:
The Free Press,
1991.
Print.